Business View Magazine June 2023

133 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 6 QUORUM FEDERAL CREDI T UNION “Quorum Federal Credit Union offers products and solutions throughout the members’ lifecycle, or stage of life, via a plethora of product suits,” says Armetta. With the domestic macro-market going through a number of dramatic changes due to the pandemic, labor shortages, and supply chain issues, Quorum Federal Credit Union’s business model has allowed them to meet these new needs quickly. The credit union was well positioned for COVID-19, with employees working from home and having the remote infrastructure in place several years before the pandemic. “Being able to position ourselves to meet these changes quickly, meant we were able to support our members throughout the pandemic,” says Diane Slifstein, Chief Servicing Officer at Quorum Federal Credit Union. Armetta adds, “We prided ourselves on being Engageware | The leading provider of member engagement solutions for credit unions Trusted by 400+ financial institutions engageware.com Omnichannel Appointment Scheduling Intelligent Knowledge Management Customer Self-Service formerly and Diane-Slifstein