Business View Magazine June 2023

127 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 3 DANNEMORA FEDERAL CREDI T UNION helps members. Three DFCU team members have recently been certified as financial counselors through the Credit Union National Association, the industry’s leading trade group. DFCU is committed to educating members of all ages, and consumers in general, on financial literacy topics. It’s a part of DFCU’s “Live Well” theme to better support members for everything from first-time home buying to retirement planning. Investing in technology on behalf of members DFCU is working with its core banking system vendor Fiserv to continuously upgrade its core system, giving members more access and providing them with more conveniences than ever before. One example of this is the streamlining of loan applications and closing which can now be handled online. In fact, this and other system improvements coincidentally were up and running just before the COVID-19 pandemic hit in March 2020. Because of this, DFCU was able to address most member needs even when in- person activities were canceled. Enhancements have also been made to the credit union’s mortgage platform, providing members a similar number of features – or more - as many of the regional or national banking institutions have in place, Hay says. Members can chat live with DFCU professionals during business hours “We offer the same types of online benefits as larger