Business View Magazine | June 2019

49 BUSINESS VIEW MAGAZINE JUNE 2019 EXPO SQUARE for horse exhibitors to hold their events as they can better attract patrons from both coasts. “We also listen to our customers and, at the end of the day, we’re going to be the most customer service- oriented,” she asserts. “And, in our new barn, our new stalls are called ‘slide and glide’ stalls. They pull straight out into the aisles and then we can run the skid loaders through them to efficiently clean out all the debris in one big scoop, pushing it straight into the roll-off. It decreases the time and cost by about 70 percent from what it takes to do our other barns.” Going forward, Blair sees Expo Square as an important part of Tulsa’s revival as a thriving tourist mecca with new restaurants and vibrant arts and music venues. “We’re small but mighty,” she states. “We may not be the biggest event complex with the biggest budget, but we get a lot done. We have 40 full-time employees, and depending on the time of year, we scale up to around 250-500, and even to 700 during the Fair. We have another 35 or so that are permanent part-time, and everybody is a LINK in our success. And we build on that LINK, which stands for: Listen, Inspire Memories, Never Say No, and Know Your Stuff. That’s how our organization runs, and without one of those LINKs, we won’t be successful.”