Business View Magazine | June 2019

383 BUSINESS VIEW MAGAZINE JUNE 2019 BVM: Do you supply to residential and commercial customers? Stiebel: “The point-of-use tankless units that are 1.8 kW to 12 kW are for commercial, such as office buildings, where you need hot water for hand washing. The 12kW to 36kW point-of-use are mostly for whole-house residential applications. We also make 58 and 80 gallon heat pump water heaters and 95 percent of those go into homes or apartment buildings. Most of our tankless hot water heaters are made in our plant in Germany. Demand has been strong and we’re keeping up with production but it has been a challenge at times. “We are also making small tank-type water heaters for point-of-use applications – 2.5, 4, and 6 gallons – that are selling very briskly. We sometimes have trouble keeping up with the demand for those. In our U.S. operations, we do final assembly on some products, and marketing sales. We also have a service center, a call center, with six employees that take calls all day long. ST I EBEL ELTRON