Business View Magazine | July 2022

181 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 7 AUTO BOUT IQUE check on the spot for their car, truck or SUV, and take advantage of a free Uber ride back home. “Our research has determined that customers feel much more comfortable selling their vehicle in a storefront environment,” Levitsky says. “It gives them more confidence.” Finally, the entire purchasing process can be handled completely online without ever visiting an Auto Boutique location. While many traditional dealerships began offering this service after the start of the COVID-19 pandemic, Auto Boutique had already been providing this service for several years. Auto Boutique delivers vehicles to 48 states with no need for direct, in- person negotiations. “What makes us different is that we’re focused That process works because Auto Boutique provides other tools that allow customers to gather information on their own and then they can reach out to a sales professional when they have questions. Several iPad stations are set up around the dealership, where customers can seamlessly fill out information about their vehicle preferences, and even complete a credit application. Auto Boutique has created standalone buying centers as a way to overcome the challenge of finding used vehicle supply, while providing a more comfortable customer environment. With supply chain issues and inflationary pressures making used cars as expensive as ever, these buying centers offer a place where customers can get their used vehicle appraised, receive a