Business View Magazine | July 2020

42 BUSINESS VIEW MAGAZINE JULY 2020 center agents in a remote environment. We don’t prefer to, so at the appropriate time we will get most of our contact center back in one location, but we’ll probably continue to have some people working remotely from home, including filling part-time needs to better match staffing to call patterns.” Along with impressive business growth, Alliant does a fair amount of recruitment; acquiring talent over the past six or seven years to significantly expand IT functions, for example. Alliant Credit Union is consistently in the 85th percentile or better in Gallup’s employee engagement rankings and recognized by Great Place to Work as a top medium-sized work place. Mooney notes, “We consider ourselves a performance-based organization, that’s at the crux of our values. We reward for performance, we pay above the market median – we shoot to be in the top third of comparable employers. We can do that because we employ very few people for our size.” The organization’s culture is member-driven; first and foremost built around mission, which is about delivering consistently superior financial value while simplifying and enabling how people save, borrow and pay. According to Mooney, “An integral part of that member experience revolves around our digital channel capabilities and our partnership with WillowTree. They have been helping us design, develop, and deliver a strong digital experience to our members on our online and mobile channels. Including a really strong user interface, which is where our members encounter us. Also, with subtle things that go on in the background around the functionality of the systems. CEO, David Mooney