Business View Magazine | July 2020

41 BUSINESS VIEW MAGAZINE JULY 2020 ALL I ANT CREDI T UNION In mid-June 2020, Alliant Credit Union announced the closing of its remaining two physical locations. Ten of the last 12 sites were closed back in 2018 and the decision to close the final two was made a little earlier than anticipated, given that the branches had already been shuttered for several months due to Covid-19. One of those locations was in the United Airlines headquarters in downtown Chicago and accessible only to United employees. The other was out at the Alliant Operations and Technology Center near O’Hare International Airport. So the firm is now officially branchless. In all, the credit union employs about 650 people – a relatively small staff for their asset size. They operate a contact center for phone, email, secure digital and mail interactions, as well as market-leading online and mobile banking services. And secure chat is coming soon. Mooney acknowledges, “We’ve learned during Covid-19 that we can operate contact Visit theworknumber.com Verification solutions built especially for the mortgage loan lifecycle. Employment and income information updated by employers—small businesses to Fortune 500 companies—every payroll period. The opportunity for a frictionless consumer experience and to get the insight you need when you need it. All in one place. All mortgage. All ways. The Work Number ® is a registered trademark of TALX Corporation, a wholly owned subsidiary of Equifax Inc. Copyright © 2020 Equifax, Inc., Atlanta, Georgia. All rights reserved. Equifax and EFX are registered trademarks of Equifax Inc.