Business View Magazine | July 2019

16 BUSINESS VIEW MAGAZINE JULY 2019 • BMW service to international flights at the Toronto global hub; • New International, Domestic and U.S. Maple Leaf Lounges, including the Air Canada Signature Suite for eligible customers travelling in Signature Class internationally at its Toronto Pearson global hub. The suite features a la carte dining with a menu created by celebrated Canadian Chef David Hawksworth; • Ongoing customer service training initiatives for customer-facing in-flight, airport, baggage and call centre employees; • Technological innovations to facilitate customer interactions, including a new website compatible with all types of devices for a consistent experience, ongoing refinements of mobile technology, and increased investments in Artificial Intelligence to further develop customer-focused capabilities and information management; • Enhanced onboard amenities such as signature dishes prepared by Chef David Hawksworth coupled with wine pairings by world-renowned sommelier Veronique Rivest, and in-flight Wi-fi connectivity fleet-wide in North America, which is now being progressively implemented onboard the international fleet, to complement Air Canada’s personal seatback In-Flight Entertainment System that offers hundreds of hours of free digital audio-visual content.