Business View Magazine | July 2019

149 BUSINESS VIEW MAGAZINE JULY 2019 THE ALBANY CAP I TAL CENTER great experience and, definitely, return.” That great ACC experience is greatly enhanced by the Center’s two main business partners, and McClaine is quick to give credit where credit is due. “Mazzone Hospitality is our exclusive caterer in the facility,” he begins. “In the Capitol region, they are the premier caterer; they handle all the large accounts; they have numerous restaurants and on-campus facilities. They’re really a key driver into our success, because you have to have a happy client, and if the food quality isn’t there, that’s certainly one of the first triggers that will ruin everybody’s experience. If they’re getting bad eggs in the morning, that’s going to make for a long day. Also, we have CMI AV, who is our preferred audio visual company; they go above and beyond. They follow our model for customer service; they invest in their equipment and make sure they have the latest and greatest, so we’re not pulling out ripped screens or an old laptop that doesn’t work. Both partners have really helped with the success, here in the first two years.” Since the Center is only two years old, McClaine says that there are no immediate plans for technology upgrades. “The Albany Convention Center Authority, which was tasked with the building of the facility, and now the management of it, planned ahead in its construction,” says McClaine. “The facility opened in 2017, but they were trying, as much as possible, to open with