July 2018

254 255 centered on the commercial market.” That “expertise experience” is something Rice and his company firmly believes in and makes possible through training and other technologies. “When we started out in 2005, we were a training education-based company that focused on real estate,” he insists. “We are still very much focused on training but now our philosophy has shifted a bit, so we consider ourselves to be a technology company that focuses on training and real estate. We know, now, the importance of data that can create a consumer experience that is based in relationships and information.” “We are making a strategic effort in helping agents build teams, with the outcome being a much more gratifying and satisfying consum- er experience,” he continues. “We want to help agents build a team of resources that enable the consumer to have a wonderful experience that is not based on one person’s schedule, time frame, etcetera.” From search tools to mortgage calculators, calendars, video content, multiple communica- tions channels, and mobile applications, Keller Williams Realty Metropolitan offers both realtors and clients a wealth of tools and information to streamline the purchase process - and it doesn’t stop with technology. The firm also partners with a mortgage company, a title company, and other local and regional firms to give buyers options. Rice adds, “We go to extreme lengths to ensure the consumer has a great experience. Expec- tations are carved out early on and then those expectations are executed.” Dedication to meeting expectations is rooted in the knowledge that great customer experiences beget great customer experiences. And those ex- periences are only made possible through excep- tional service.While the firm provides tools for its realtors to execute deals, it is ultimately the real- tors who develop client relationships, then sales. “One of the key points for us is the philosophy of success really comes through others. A company attains a high level of success based on who they have around them. So we have come to realize that the agents, the people who are part of our company, are the reason why we are successful. It’s not because of us; it’s because of the agents who have come and joined us to work together, side Our Programs for Your Buyer (800) 639-4405 accuratetitlenh.com orders@accuratetitlenh.com **NH Properties Only **50,000 Min. Purchase Price *Restrictions May Apply Contact Accurate Title for More Information VA Loan Closing Program for Veterans Ask for Accurate! $395.00* (800) 639-4405 AccurateTitleNH.com orders@accuratetitlenh.com **NH Properties Only **$50,000 Min. Purchase Price *Restrictions May Apply Contact Accurate Title for More Information Ask for Accurate! Bedford Meredith Concord Portsmouth KELLERWILLIAMS REALTY METROPOLITAN by side.” In order for the company to continue growing, its agent count will need to increase and Rice thinks big when he thinks ahead. “We believe we still need to constantly focus on growth,”he remarks.“Five years from now,we’ll be looking at a 600- to 650-agent operation, at minimum.We think we’ll probably have maybe one or two new locations.”Physical locations are not the focus, though, as “we have recognized, because of technology, brick and mortar is less critical. So we’ll continue to focus on agent count and having great vendors and allied resources that we can recommend to people.” While one can never absolutely predict the market’s fu- ture, especially in the realm of real estate, one can certainly learn from the past. And when looking at the philosophy of growth practiced and perfected at the Keller Williams Realty Metropolitan Market Center in Bedford over the past several years, it’s easy to believe in the company’s contin- ued success. PREFERRED VENDOR n Accurate Title www.accuratetitlenh.com Since 1984, Accurate Title has been working with lenders and mortgage companies conducting closings in New Hampshire, Massachusetts and Maine. Our experienced staff work as a team serving customers and providing con- tinuous communication throughout the closing process. We offer flexible closing options for client’s conve- nience: emailed documents, closing through express mail or closings at any of our four New Hampshire loca- tions. The next time you are buying, selling or refinancing real estate, remember to Ask for Accurate!