Business View Magazine l January 2023

74 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 struggle as much as other industries to hire and retain good employees. Going beyond finding good to discovering great employees is immeasurable. Being in the logistics solutions business isn’t always easy. Still, it can certainly be rewarding when we reflect on the critical solutions our industry provides daily, weekly, monthly, or seasonal. A well-planned approach to sourcing candidates for interviews, along with astute and skilled interview sessions, raises the probability that hiring managers can uncover not only the “what’s” a job candidate can do but also help discover the “why” a candidate does things. Hiring employees with service-oriented characteristics can help overcome the lowered productivity and higher costs associated with the struggle for full staffing. It will build retention and longer-term business success. In fact, it can bolster our industry. When customers are treated well, they will come back for more. Within the Great Resignation and tight labor market landscape, transportation providers struggle as much as other industries to hire and retain good employees. Going beyond finding good to discovering great employees is immeasurable. Being in the logistics solutions business isn’t always easy. Still, it can certainly be rewarding when we reflect on the critical solutions our industry provides daily, weekly, monthly, or seasonal.