Business View Magazine l January 2023

73 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 being eager to take on a task, being willing to assume responsibilities and meeting deadlines. Reliability is essential in knowing the job will get done right. A reliable employee is trustworthy. Trust frees up supervisory resources and boosts productivity. As regards initiative, interviewing people who want to learn and develop new skills can help. A sense of dedication, both to their employer and to the customer, is another factor. Does the candidate have a passion for work and helping others? Are they confident without being arrogant? On the surface, the transportation provider’s role is being on time, taking care of the customer’s freight, and providing accurate and timely information. Less transparent is the value added by reliability, initiative, the desire for self- improvement, and a passion for serving others. CDL Last Mile Solutions, headquartered in NYC, leverages technology to create a positive customer experience. However, sourcing employees is even more critical to their success. CDL stresses a more profound onboarding process for employee recruitment. This practice has paid dividends with rapid growth and, more importantly, customer retention. Discovering if a candidate is people and service- oriented can be a challenge. Questions that an interviewer can ask to uncover the helpful nature of an applicant are varied. One does not want to simply ask, “are you a naturally helpful person?” Instead, questions that are potentially revealing include: What motivates you to work? Why should we hire you? What are your greatest strengths? What do you like to do outside of work? and What are you passionate about as well as Why do you want this job? Open-ended questions like these may help reveal whether a candidate possesses a service-oriented mindset. Within the Great Resignation and tight labor market landscape, transportation providers E XPRESS CARRI ERS ASSOCIAT ION