Business View Magazine l January 2023

72 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 effect may help overcome short staffing. ECA member City Dash, headquartered in Cincinnati, Ohio, is highly selective about who joins their team. “It’s important they are a good fit with our defined culture,” CEO Andy Grove said. “City Dash puts people first, and we expect all our employees to be the same way. We want a positive atmosphere and supportive culture.” Grove said that their goal is to work with only the best in the business,” which is constant, whatever conditions in the employment market arise. “Part of being the best is the desire to help people,” he said. That rings true for City Dash. Their recruiting motto is, Let’s find one good person at a time. So, should the logistics transportation sector recruit more people who have service-first attributes, such as “caring” and “conscientious,” to improve productivity? Finding and hiring team members who demonstrate these traits could very well be the answer to improving the customer experience, long-term customer retention, and overall industry growth. Manko Delivery Systems, an ECA member headquartered in Tampa, Florida, is likewise selective of helpful candidates when recruiting and hiring. “We want our employees to be the right fit in our customer service values and how they interact with customers and Independent Contractors. We want them to embody the face-to- face service we strive for,” said CEO Dave Armitage. Easier said than done? Yes. Impossible? No. As the transportation industry struggles to find enough employees with the proper job experiences, qualifications, and commitment, it’s becoming evident that finding the “secret sauce,” which could be a multiplier for productivity and results, is something to aim for. So, it’s knowing what to look for when recruiting that becomes the competitive advantage. Outside of job-specific skill sets, some of the apparent characteristics to screen for include the following: being on time, showing initiative,