Business View Magazine l January 2023

71 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 The labor shortage that is putting stress on the transportation and logistics industry today is a common denominator across the supply chain and one that the Express Carrier Association’s (ECA, A Delivery Industry Alliance) membership is contending with daily. Recruiting employees and contractors requires discerning the spirit of potential hires as much as their experience and qualifications. Many ECA carrier members strive to find candidates who score high in desire to help characteristics. A passion for helping people is essential, and when professionals in transportation “go the extra mile,” the supply chain works better, and more customers are happy. Happy customers translate into more business and increased productivity. Whether the desire to be helpful is an innate or a learned trait - or a combination of the two - is debatable. However, if the transportation and delivery industry can employ more service-oriented people, a multiplier E XPRESS CARRI ERS ASSOCIAT ION Many ECA carrier members strive to find candidates who score high in desire to help characteristics. A passion for helping people is essential, and when professionals in transportation “go the extra mile,” the supply chain works better, and more customers are happy.