Business View Magazine l January 2023

61 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 NEWBERRY TANKS & EQUI PMENT what happened and what we’ve done so that it doesn’t happen again. Great for learning.” James Fischer, Newberry’s VP of Sales since 2018, elaborates. “The organization is 100% geared to what we call 100% perfect order. That starts from the first conversations at the proposal stage, all the way through to the product’s arrival to the customer. That’s the operations and production. “It’s an approach that starts at the top and works its way through the organization.” he relays. “Folks in our production team are responsible for the manufacture of the tank from the very beginning until the time it’s ready to be painted.Our production welders are on a pay system which incentivises them to make as many tanks as possible without sacrificing quality. They work in individual work cells that are self- directed. And that’s how they earn their money.” Kohnke maintains that the issue of quality is just as essential to the company’s modus operandi as its entrepreneurial approach to production. “There’s a high commitment within the organization to quality that can’t be sacrificed,” he states, “Any time we have a quality issue, the process owner drives down to the root cause through the “Five Whys” process, and identifies corrective actions which are communicated throughout the organization. We want to make sure everybody is aware of www.centralpipe.com 3998 RUNWAY RD, MEMPHI S , TN 38118 The best selection of quality products! Top of the line products combined with a selection unparralleled in the Southeast.When you buy from Central Pipe Supply you can rest assured that you have the best part for the job.