Business View Magazine l January 2023

144 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 “In traditional banks, if you want to move up, most times you would need to move to a new branch where the opportunity is, adversely affecting the customer experience. For us, when you come in, you know everyone, and everyone knows you. We want to protect that.” “That is why a core part of our succession plan is ensuring we find the right match. Employees who will pick up where the older generation left off and continue offering the same personalized service to OCCU members.” PREFERRED VENDOR/PARTNER n Tinkham LLP www.tinkhamcpa.com