Business View Magazine | Volume 9, Issue 1

98 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 TOUCHSTONE COMMUNI T I ES Reliant Rehabilitation provides physical, occupational and speech therapy services to skilled nursing facilities, servicing over 37,000 patient interactions every day in over 870 facilities in 40 states. Because not all partners are created equal, Reliant prides itself on a sophisticated Customer Relationship Management Program that ensures greater transparency, communication and performance. We are dedicated to our employees, patients and the customers we serve. Our therapists provide the highest level of care and outcomes utilizing proprietary programs, protocols and best practices. As a leader in Client Education & Industry Expertise Reliant works strategically with our partners to identify best practices for delivering quality care and measurable outcomes, while providing a model of care that fits within current reimbursement guidelines for each individual patient. Reliant understand that our partners’ financial success is vital to our mission of providing quality care and great customer service. In both current and future classification systems, whether traditional or managed, we proactively assist in analyzing and planning for rule changes. Reliant Rehabilitation partners with our clients to develop growth initiatives, offer creative solutions, provide clinical expertise and support their business development goals. Our programs provide an expansive approach to marketing to patients, families and your referral partners. ...... For more information, please visit our website www.reliant-rehab.com Fifteen years ago, prior to my arrival at Touchstone, the leaders, Stan and Carl, embarked on an effort to publicly state our purpose and vision. It has been massaged along the way, but it has been at the heart of Touchstone. We publicly stated our purpose is to glorify God. It’s been harder in these challenging times, but to hold true to that, it holds us to a higher level, and it invites others to hold us to a higher level as well.” With most of the 29 communities having between 60 to 160 beds, a large complement of staff is required, and Touchstone employs approximately 2500 people. Leslie Campbell, COO, offers her