Business View Magazine | Volume 9, Issue 1

84 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 such a win to me.” Having been with Res/Title in her professional capacity for over three years, Paolino confirms that the company has put out great products their customers love and that the brand is openly passionate about. “We recently came out with the Res/App, and it’s essentially all the services you love from Res/Title available on-the-go, right at your fingertips,” she explains. “You can get a quote right there, you can order marketing materials. You can look up state contacts and resources, access your closing, whatever it may be. If you want to know who’s handling your file in Massachusetts, you can type ‘Massachusetts’ and call or e-mail the attorney right from the app.” In the next three to five years, Paolino says she’d like to see all these tech offerings – the Res/App, Res/University, and their first-in-the- nation commercial fees calculator –“booming.” As for Tunison’s wish list, she’d love to get more people on board with changing the way the title industry does business and streamlining those transactions as much as possible. “There are clients still not up with the times who are doing their regular thing because it’s worked for them for years,” she declares. “But there’s a newer, better, faster way to keep up with what’s happening and, for me, it’s about expanding and getting more people accustomed to this new way of working. My client isn’t across the street anymore. They’re in Florida, Ohio, Arizona, you name it. And do I have to go see them? No. But we’re getting the work done. We’re communicating. I’m taking care of that client, making them feel safe, and getting their deals done remotely. This Amazon and COVID-19 life of ours has kind of forced us into that. And I think we’re all feeling a little more comfortable with it now, but we have to stay ahead of it.”