Business View Magazine | Volume 9, Issue 1

83 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 Directors, heading sponsorship and development programs. Educational resources are another way that Res/ Title looks to promote community development, but from a business perspective. Res/University, the company’s online resource for e-courses, corporate training, and continuing education, offers content tailored to answering questions about title searches, title reviews, CEMAs, eClosings, co-ops, cyber security, and closing disclosures. “Our Operations team will also train our lender partners on compliance,” Paolino says. “So, if they want to expand their footprint in different areas, we’ll create a state-by-state training program. Or let’s say they’re based in Connecticut and they really want to start moving into New York. We’ll actually compile a training that suits those learning goals, create a training and do a one- hour coaching session, teaching them all about the specific nuances of providing title services in the state of New York.” All Res/University courses can be registered for by visiting the company website (www.res-title.com ), clicking a topic, and either downloading the course there or requesting more individualized training over Zoom or in-person. Coming from the ‘box-store’ world of title services, Tunison recalls how her ideas for skill- shares and business community organizing were always shut down. “This wasn’t cookie-cutter, and in the end they weren’t willing to deviate from their traditional model,” she remarks. “But, at some point, you have to pivot and you have to change. If I’d had a client who came to me here in California and said, ‘Hey, I’m going to Florida, what can you tell me about the rules and regulations out there?’, I’d have no idea. And guess what? I’d lose that client because they’d head to Florida and figure out how to get it done without me. So, for us to have the ability to educate our team, conduct our business, and safeguard those client relationships – that’s just RES/ T I TLE INC .