Business View Magazine | Volume 9, Issue 1

81 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 “What we’re moving into now is the kind of Amazonian world of e-commerce platforms,” offers California Manager Jennifer Tunison. “The ‘big-box stores’ are operating out of huge offices with a whole bunch of employees, and they’re working locally within their counties. At Res/ Title, we’re able to close a transaction anywhere, anytime, with one point of contact across the nation. And that ability has changed the game as far as adapting to where this market is going.” Although paperless data and digital processes were already in place pre-pandemic, the difference now is the pace of change is faster and more relentless than ever seen before. “In my opinion, COVID-19 changed the rules of buying and selling real estate, and I don’t think they’re ever going back,” says Tunison. “I can work remotely, I don’t have to sit at a desk, I don’t RES/ T I TLE INC . even have to see you, but I can still deliver great customer service.” Res/Title’s ‘secret sauce’ is in its being a one- stop-shop for real estate closings nationwide, all thanks to host of products and services that are streamlined to offer settlement, attorney and title services with industry-leading turnaround times. “Technology really has to be adapted,” Tunison insists. “Virtual notarization is the future, whether you like it or not. Remote Ink- Signed Notarization (RIN) and Remote Online Notarization (RON), that’s what all of us in the title industry are doing. But what makes Res/ Title unique is that we’ve adapted it across the country. Because if I’m doing a transaction in New York, I need to understand what New