Business View Magazine | Volume 9, Issue 1

60 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 created both obstacles and opportunities. It’s pushed us in many areas to keep “Mastering the Basics”– one of our guiding principles. For example, our online sales component took off during COVID. At the same time, we also had to search for talent and think about how to retain talent – while looking at new ways of interacting and being together. It’s been interesting trying to balance consumer expectations in this changing environment. I think what COVID forced us to do is accelerate our learning curve and our investment and commitment to what we call ‘meeting the customer where the customer is’.” According to McCormick, “We have managed to create an environment where many employees have been with us for 30 years or more. Especially on our Raleigh Campus. Even during COVID, the reality is that we are a very customer- facing business. It is critical that staff are present to service cars and to sell cars. A couple of years ago, we implemented a technology platform Horace McCormick, Chief Human Resources Officer