Business View Magazine | Volume 9, Issue 1

103 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 1 TOUCHSTONE COMMUNI T I ES the resiliency of the Touchstone Communities team, recounting, “When I think about how our team members approached this, it was a learning curve. We went from being overwhelmed and not knowing what to do with circumstances we had not seen before, to building organizational learning and delivering best-in-class care during unprecedented times. Our team members rose to the top of their licenses; they rose to the top of their heads and hearts, mapped out solutions and were the ultimate heroes.” Applying this same determination and strength to the current situation, she adds, “As a company, we are leveraging the perseverance, strength, and resilience that allowed us to manage through the challenges of the novel pandemic and seeing how we can apply that to the staffing challenges. Clearly, we are going to have to think much differently than we ever have before.” Some of what Touchstone is doing to attract and retain a skilled workforce includes accommodating flexible shifts along with non-traditional perks such as uniforms, shoes, and gas cards and offering a unique workplace experience where every voice on the team matters. Campbell shares that it is her belief that many who exited the profession over recent months will return, suggesting, “I am an optimist in that I believe if you have a heart for this business, you can’t stay away.” Technology upgrades have helped to streamline workflow during these challenging times, offering more efficiency for staff at all levels. Touchstone has invested in dashboarding tools, allowing community leaders to intervene before problems occur, saving time and manpower. Lifts have been upgraded to state-of-the-art systems, providing a smoother transition to patients and residents, while requiring 50% less staff. Campbell notes, “We have invested in screening technology that reduces the time that it takes to assess our team members prior to entry into our communities. We have invested in vital signs monitoring tools that automatically integrate with the electronic health record to save hours there. So really, it’s about