Business View Magazine | January 2021

306 BUSINESS VIEW MAGAZINE JANUARY 2021 work very closely with us to fulfill any need we have when it comes to member satisfaction and items related to statement production.” One of the things Webster First does to connect to their membership and communities is to have every branch manager affiliated with a local service club such as Rotary or the Red Cross. The credit union also invests hundreds of thousands of dollars into a charitable account and uses the dividends, often more than $100,000 a year, to support local charities with a wide variety of benefactors including veterans, children, and more. Looking to the future, Lussier shares, “We hope to continue the Webster First Federal Credit Union momentum… continuing to be on top of our analytics and our competition to give members the best service we can, while maintaining growth. Giving them 100 percent member service and continuing to offer the products and services that are needed as the ever-changing world here in the finance industry continues to evolve.” Actually, it seems that ‘situation’ has taken a backseat to the economy as home loans and mortgages are booming. Where the credit union used to do eight to ten loans a week, they are now writing 25 or lending $35 million a month. Commercial loans are stabilizing with many seeking lower interest rates as they drop to almost four percent. While auto loans, although down, are still more than $8 million a month. As for the importance of technology, Webster First plans to continue giving customers the most up- to-date systems and processes available, starting with a complete redesign of their website in the next two years. And vendor relationships are also key to the credit union’s success. Cathedral Corporation has been a partner with Webster for many years; they manage and print customer data, print and mail statements, checks, daily notices, bills, and invoices. Lussier gives them kudos for taking care of the credit union’s membership, noting, “They are just a fantastic company. They offer great pricing and they just PREFERRED VENDOR n Cathedral Corporation Cathedral Corporation provides communication solutions including transactional documents, customer care communications, direct mail, online products and e-marketing programs. We produce statements, notices, tax forms, 1:1 marketing and other member communications via print and electronic. Partnering with many credit unions to engage members, reduce cost and drive efficiencies.