Business View Magazine | January 2021

297 BUSINESS VIEW MAGAZINE JANUARY 2021 DOVER FEDERAL CREDI T UNION model, and eventually went to a slow and steady approach for reopening. Lobbies haven’t opened back up yet, but they are now taking appointments. Protections are up across all branches and wearing a mask is an absolute must. Rzewnicki acknowledges, “We’ve had one positive case in the credit union since the beginning of all this. That individual worked in the branch for a week with other individuals before we found out, but because of all the other stuff we had in place, nobody else got COVID. I think the executive team’s philosophy since the beginning is safety is key here. We are more worried about our team members’ safety and keeping our team safe than being the trendsetter and opening back up.” On the technology front, Dover Federal was well prepared for the changes COVID brought. They had just converted their online banking systems in January and their bill pay systems in February. In April, they started a project to replace all