Business View Magazine | January 2021

262 BUSINESS VIEW MAGAZINE JANUARY 2021 BranchServ. We Help You Put Your Best Branch Forward. WITH CORE INTEGRATED AUTOMATION AND BRANCH TRANSFORMATION SOLUTIONS. Take your member experience to the next level with industry leading ATMs and ITMS/Advanced Terminals from Hyosung and BranchServ. 1.833.303.SERV | www.branchserv.com Automation. Branch Transformation. Security Equipment. Service. change we’re going through now; rolling out the Workers Way through all our branches. We’re taking it slow because members are used to teller lines, so we’re introducing them to our Video Teller ATMs, etc. Ultimately, we want it to be our members’ decision how we serve them, whether its in-branch, online, mobile, or through the call center.” Technology has been ramped up in all business sectors during COVID-19, but Workers Credit Union already had an agile structure in place to advance projects quickly. The appointment software, for example, was slated for later in the year and was quickly moved up. Workers is also installing a new state-of-the-art Artificial Intelligence bot on their website and phone system, so members can easily find information, reducing call volume and wait times. In addition, IT was able to move quickly to get most employees working from home with few hiccups even in the face of higher volume in many operational areas.