Business View Magazine | January 2021

253 BUSINESS VIEW MAGAZINE JANUARY 2021 Design | Digital Output | Offset Printing | Wide-Format | Finishing | Mailing 143 Middle Street, Manchester, NH 03101 603.622.4282 | WWW.COLONIALPRINTINGNH.COM TR I ANGLE CREDI T UNION Triangle’s members. “That’s what Triangle’s mission is. It’s not just providing a checking account, or car loan, or mortgage, it’s going beyond that and servicing the membership.” Triangle has had to go above and beyond since the COVID-19 pandemic began; with lobbies shut down or limited, they had to find creative solutions to service members. “We have actually been able to implement some new products,” says MacKnight. “If I look at what has been positive to the organization from COVID, it really forced us and our membership to seek out different options because not everybody is comfortable with the way they were doing their banking. So, we’ve added chats – we had chat before but it wasn’t as robust as it is now – and we’ve continued to expand our contact center, and the drive-up continues to be open.” From April to October, Triangle did 300,000 transactions through their drive-up windows and had 27,000 average monthly withdrawals from ATMs. The contact center took more than 35,000 Triangle Credit Union offers full service online and mobile banking, providing members with access to their services from anywhere.