Business View Magazine | January 2021

21 BUSINESS VIEW MAGAZINE JANUARY 2021 Billy Hall, COO,VESTA Modular: “I would say, hard work. I don’t think I’ll change what I did before COVID, as far as my work ethic, but coming out of it, I believe it’s just continuing to work hard and maintain communication with customers and with the team. More now than ever, having clear and concise communication and maintaining focus on customer service will make the difference.” Tom DeBaun, Mayor, Shelbyville, Indiana: “I think it’s to not lose the vision. For our community, we’ve always operated under the assumption that life would get back to some sense of normal. Even if it was different than before. So, we had to stay the course. There was a silver lining because of our public infrastructure projects. A lot of the construction companies had projects shut down or put on hold, and they were able to throw additional crews at our projects to keep them employed. And we’ve actually been able to do these projects at, or under, budget and ahead of schedule. So, I believe that sustaining the course and planning for a future post-COVID is the key.” John M. Brewer, Jr., A.A.E., Airport Manager, Northeast Philadelphia Airport: “With me, it’s communication with the staff. They are scared; they’re not so sure that their jobs are secure and what to expect. We had a mechanic pass away a month ago… and another young, healthy employee test positive. He was terrified. So, I feel it’s important, as communications come out from the city, to pass those on to my staff to let them know that we’re working very hard to make sure everyone stays employed. Just reassuring them that times are tough but we’re going to get through this.” Mark Cochran, President & CEO, Jeanne D’Arc Credit Union: “I think it’s being collaborative. Really being able to understand the needs of people – our members, our employees, and others in the communities we serve. And working forward with them as a partner, in terms of helping people transition back towards ‘normal’.” David Barrow, Mayor, City of Central, Louisiana: “Out here, we’re a very conservative, middle-class community, and the majority of our people don’t like a lot of restrictions on businesses. So, it’s Power Question From a business leadership perspective, what would you say is the most important ingredient for success as we come out of COVID-19?