Business View Magazine | January 2021

119 BUSINESS VIEW MAGAZINE JANUARY 2021 a lot of traditional marketing in that sense,” says Law. “A lot of customers come to us just by word of mouth. Because we’ve developed good relationships, our customers will also promote us to other chemical producers that are maybe having issues. Or are maybe looking for storage opportunities, and our customers will help us in that as well.” Customer service is a point of pride for Chemserve Terminal. It’s also how the company sets itself apart. The industry has changed dramatically over the last 30 years. Until the 1990s, family-run businesses with two or three terminals were common. Then multinational corporations and master limited partnerships started purchasing facilities. Those larger entities made it tough for family-owned businesses to compete. But Chemserve Terminal has found a niche by turning its small size into an asset. According to Law, “We have, between the people that are running it, over 70 years of experience in CHEMSERVE TERMINAL ENGINEERING • FABRICATION • INSTALLATION 800-527-8435 | 903-859-2111 FAX 903-859-4191 P.O. BOX 40 • ARP, TEXAS 75750 http://www.bakeraltech.com/