Business View Magazine | January 2020

187 BUSINESS VIEW MAGAZINE JANUARY 2020 GRAND CANYON PLAZA HOTEL an 1800s-era bar that was built, onsite, in the room. Guests love the casual, Old-West style atmosphere. Grand Canyon Plaza also features the Wintergarten Lounge for wine connoisseurs, and JJK’s serves up Southwest-inspired steaks, burgers and regional dishes for breakfast, lunch, and dinner. Try the slow-roasted prime rib, order up a fresh Halibut steak, or enjoy the signature 16-oz. western T-bone. Delish! Remodelling inside and out is a labor of love, albeit a never-ending operation. By the time the upgrading of 232 rooms, the Atrium, the Saloon, and the front desk area is done (about a five- year process), it’s back to square one and starting it all again. Technology is another ever-evolving facet of the hotel business. Serna admits, “It changes daily, in terms of Wi-Fi and all the amenities. And, of course, Expedia – hotel rates are changing daily and you have to stay on top of it. So, our Marketing Director monitors daily, weekly, monthly rates to keep us competitive. Sometimes, he goes a little lower than I want 928-714-1111 8901 N. Hwy. 89, Flagsta , AZ 86004 FLAGSTAFF • CAMP VERDE • GOLDEN VALLEY and also serving the Grand Canyon Area Family Owned Since 1971 FROM THE SMALLEST HOME TO THE LARGEST BUSINESS, WE SERVICE IT ALL!