Business View Magazine | January 2020

119 BUSINESS VIEW MAGAZINE JANUARY 2020 BW TERMINALS industry, and in both large and small terminal companies, and the common denominator to success throughout is responsiveness. When a new customer opportunity is identified, we assemble our management team, review the customer’s requirements, lay out the scope, develop the budget, put together the commercial options, and get back to the customer within a matter of days. That’s unheard of in our industry, and that’s what we find separates us from other terminal companies.” That level of agility and responsiveness is something that the entire executive management team prides itself on. “We strive to make our customers’ access to us as seamless and as unfettered as possible,” says Marrocco. “That’s what we prove to our customers time and time again. The secret to maintaining a lasting, loyal position with customers is finding your link in their supply chain, holding that link up, and making it as strong as possible. That’s what we strive to be. If we can do that, we’ve already