Business View Magazine Jan-2019

116 over 60 years of experience in the call center space, managing global call center operations and multi- disciplinary teams.They have invested heavily into the company and will own 100 percent of Five Star Call Centers by 2022. By 2015, the company had doubled in size and added a location in North Sioux City, SD, allowing the business to scale up and down, increasing ca- pacity as needed.Next came acquisition of another call center in Sioux Falls, SD,which included Midco Connections in Fargo, ND, as well. Midco Connec- tions offered BPO (Business Process Outsourcing) services to some of the largest retail companies in the country and was a great synergistic partnership for L&S right from the start. Five Star opened in its fourth market inWichita, KS in 2017. By creating strategic, long-lasting relationships with clients, the company has grown from $3.2 to $21 million in an- nual revenue since 2012, and continues to thrive. According to Sylvester,“Sioux Falls, our headquar- ters, is definitely a call center town. Several major banking institutions and insurance companies have customer service centers here.You have the mid- west values and work ethic, and it’s a very favorable tax climate with a relatively inexpensive cost of living.Today,we have about 800 seats and we focus