Business View Magazine Jan-2019

114 CUSTOMER SERVICE EXPERTS FIVE STAR Call Centers F or over 35 years, Five Star Call Centers has been provid- ing exceptional results as an outsourced contact center, specializing in high-quality customer service, sales, and technical/product support.Headquartered in Sioux Falls, South Dakota, the award-winning Five Star team is passionate about building relationships and collaborating on solutions (inbound, outbound, chat, email, social media, and technology) that allow their clients to succeed by building customer loyalty through an outstanding customer experience. Parent company, Lawrence & Schiller (L&S),was founded in 1976 as a provider of traditional marketing services and launched its TeleServices division in 1987 to fill the need for quality call center services. By 1998, L&S had moved to a 125- seat facility, then, after a succession of acquisitions, relocated to a state-of-the-art 250-seat facility in 2006. Six years later, a new leadership teamwas brought in to manage the business. Rapid growth ensued when Troy Holt, Chief Operations Officer, Ray Paterson, Chief Customer Officer, and Joel Sylvester, Chief Mar- keting Officer, created a strategic plan with the goal to be the most proactive call center in the country.These executives have