jan-2018

122 123 WIRELESSWORLD HELPING YOU MAKE DATA DRIVEN MARKETING DECISIONS MA R K E T I NG I NT E L L I GE NCE ™ CONGRATULATIONS ON 20 YEARS DOUBLE ADVANTAGE BUNDLE + $300 WARRANTY UP TO PATHFINDER MSRP $99.99 $300 WARRANTY UP TO PLASMA MSRP $99.99 $300 WARRANTY UP TO PLYO MSRP $99.99 $400 WARRANTY UP TO MONARCH MSRP $129.99 If your phone’s LCD screen breaks while protected by TekYa Double Advantage Liquid Glass and UAG case, your one year limited warranty will provide up to $300 or $400 for repairs, depending on UAG case line. Get the details and register your phone at www.tekya.net. ONLY AVAILABLE AT www.eternitywireless.com | 888-378-9393 | sales@eternitywireless.com or turnover,rate in the cell phone sector.“It’s 33 to 35 percent a year employee turnover,”he says.“In retail,it’s 59 percent.In our industry,the closest I foundwas 72 percent and all the others are over 100 percent.But we created a culture of caring and,at the same time,one of veryhigh expectations and high performance.People like toworkhere; theyget rewardedwell,theyget paid well.And,if they’re a lowachiever andmake a lot of excuses,we try to coach themup.If theydon’t want to be coached up,we coach themout.” Going forward,Lubben says that hewould like to open another fourWirelessWorld locations in 2018, on top of the four that were opened this past year.“We opened in some towns where therewere noVerizon dealers,earlier this year,”he reports.“Theywere small towns,andwe’re trying to expand into bigger towns, such asMinneapolis,if there’s a new,hot corner where we can find a good location,and there’s not another Ver- izon dealer close by.Verizon has to approve the location; theyget the final say.” “But the outlook is great,”Lubben says,in summa- tion.“People are so dependent on their phones,our industry is just going to keep on going,and,with 5G, keep on advancing.So,we try to dowhat’s right for our workers,our guests,and for Verizon.We’re focused on the future andwant to continue our calculated growth,andwe’re looking forward to a lot of great things,coming.” PREFERRED VENDORS n Chatterspot www.tegatechnologies.com n Speck www.speckproducts.com n Eternity Wireless www.eternitywireless.com