room. If we face any type of situation where we would need to isolate those patients, we can do so a lot more efficiently. It is better suited for those patients and our staff to be safe.” These spaces will feature expanded isolation zones with room for equipment, as well as secondary monitoring areas for staff. The renovation is also addressing climate control issues. “Each room has its own mini split unit so patients can control the temperature to their liking, as they see fit,” she says. EMERGENCY READINESS Ward Memorial operates a Level IV Trauma Certified Emergency Department and is the community’s first source of support in critical situations. “We have a 30-minute trauma care benchmark that we are required to meet,” ER/Trauma Program Manager Raquel Fuentes relays.“It’s a combination of having a strong internal system and reliable external partnerships. We focus on building clear protocols. We do regular staff trainings and rapid response workflows, so that every team member understands their role in case a trauma does come in.” Outside support also plays an important role in fast and efficient intervention. “We have Avel eCare in three of our rooms in the ER.They provide immediate tele-emergency access to the rooms,” Fuentes details. “Having them ensures timely decision-making. It supports our team that is on hand in the room, and it helps us deliver high-quality care without any delay. We activate them before the trauma comes in, so we are all in the room and ready.” If a higher level of care is required, partnerships with Aerocare and City Ambulance make sure patients are transported quickly and safely. TECHNOLOGY AND INNOVATION FOR QUALITY CARE Behind the scenes, Ward Memorial has invested in digital infrastructure, running dark fiber from the hospital to the clinics, adding redundancy and a dedicated line for Avel eCare. “That way, there is no interruption,” Rodriguez conveys. 61 BUSINESS VIEW MAGAZINE VOLUME 13, ISSUE 02 WARD MEMORIAL HOSPITAL
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