house I built. They are our core guys and they know our product and we know and trust them 100% on everything.” This example illustrates, Filipczak points out, the importance of fostering and nurturing long-term relationships that provide stability even during a down market or through unexpected events. “One way we have achieved that [loyalty] is that we have always paid them on time, if not early and they never have to worry about getting a paycheck from us or invoice and this goes a long way,” Filipczak describes. Most of our contractors will tell you that we are best at paying our bills on time, or early and this is something that I have always stressed.” “We have these relationships where we look out for our clients too,” he adds. Filipczak reflects and points to an example to help 57 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 02 C&M HOME BUILDERS
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