Business View Magazine Feb 2023

54 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 2 existing staff and hire professionals for open positions Golden Cabinets and Stone continues to grow, Cao says. He adds,“we do need to hire staff for our warehouse”with the company attempting different recruiting efforts to attract candidates for those critical positions. Fortunately, other departments experience little turnover with many long-term employees in place.“We do everything we can to keep our (employees) happy,” he says. Cao enjoys being in a position where his business is growing but understands that there are certain strategies that must be in place to ensure this growth path continues. In the first few years that Golden Cabinets and Stone was in existence, Cao did a little bit of everything himself. But nowwith a strong brand and loyal customer base, he is able to hire other experts to support the company’s commitment to service. According to Cao,“I started the business because I wanted to work for myself and wanted to grow (the business) into the largest in Hawaii.” By keeping inventory numbers high and offering plenty of options for commercial and consumer customers, he can retain existing customers who often are willing to purchase additional items or engage in repeat business. Cao also wants to further improve operational efficiencies. But at the end of the day, what matters most is customer service and products. The workmanship is important too, Cao says. It’s why Cao got into the business. “More than anything I like to help clients get their dream kitchens and bathrooms,” he says.