Business View Magazine | February 2021

62 BUSINESS VIEW MAGAZINE FEBRUARY 2021 may not be in the area, or even in the state, COVID-19 didn’t really disrupt their operations on the communications and client care side. Arcadia has used a virtual communication platform for a few years, called Buildertrend, which allows clients to log in and communicate with employees, see how the work is going, and much more. Schumacher says they have always been adept at using virtual meeting platforms to keep out-of-area clients who are moving to Charlotte in the loop when it comes to their dream home. During the pandemic, the company implemented safety protocols on job sites and their reputation with subcontractors, distributors, and manufacturers largely kept them insulated from the material shortage other companies have had to deal with. Schumacher admits, “We are lucky that even with our challenges, we haven’t had to tell a client we couldn’t get their house done on time.” A lot of that reputation is due to their company culture of service, not only to clients Association of Home Builders Custom Builder of the Year and also the Home Builders Association of Greater Charlotte Builder of the Year. Foard couldn’t imagine a better place to work, noting, “It is so much fun to come to work and have a whole team of people around you that are like- minded and excited to be there. And you couple that with the opportunity that our industry and our company, specifically, has, along with the caliber of projects we do that are so unique and so interesting – that we get to play a big part in creating – it’s just a blessing and a joy to come into work every day.” Although this year has presented challenges to all industries, Arcadia has maintained momentum with little interruption to workmanship or workflow. “The Charlotte area is experiencing a huge growth spurt with many of our clients migrating from the north,” says Schumacher. “They don’t ever want to shovel a driveway full of snow again.” Because the company was used to working with people who