Business View Magazine | February 2020

18 BUSINESS VIEW MAGAZINE FEBRUARY 2020 and apps. Ninety-five percent of its users said they would renew, which Insure believes is in part due to its home repair promise that it will pay to repair and rebuild homes to original standards, even if the cost is above the policy limit. While Chubb specializes in high-end homes, anyone can use the provider’s cash settlement or extended liability coverage. The number two pick, USAA, scored first in customer service satisfaction and second for website and app usefulness. USAA is only available for those who serve or have served in the military or their families, but it’s clear those members like the company’s offerings. Esurance ranked third overall, while placing second for price and third for claims handling. While it was also third for website/app usefulness, it only missed the top spot in the category by less than a point. “Our reviews are unbiased and based on the ratings and feedback from policyholders that know the companies best,” says Penny Gusner, Senior Consumer Analyst for Insure.com. “This survey is designed to educate consumers and help them determine whether or not a switch is beneficial in the long run.” Safeco Insurance, Allstate and AIG also scored well but missed the top five spots. Companies mentioned in the survey did not pay to be included, and all analysis is independent and editorial. Our reviews are unbiased and based on the ratings and feedback from policyholders that know the companies best