Business View Magazine | February 2019

68 BVM: What are the biggest challenges in the indus- try, today? Kotcher: “The changing landscape of the supply chain and the impact of increased domestic oil and gas production have altered the global supply and demand models.As such, you can’t look at tradition- al indicators and make the same decisions as in the past.There is a different set of risk factors impact- ing customer decisions. As a result,many distribu- tors may find an escalation of quotation volume, demand unpredictability and longer cycle times for projects to develop. “The challenge of retaining and developing long- term talent is key to any successful distribution business in our industry and it’s one of our main objectives. Tioga has almost no employee turnover.