Business View Magazine | February 2019

272 the amount of time it would take ten workers, you can have two to three workers because of the tech- nology. Secondly, as we talked about that final mile piece,when you start looking at all the iPhones, the apps, the Google maps–that’s another set of tools that we can utilize to help us manage that last mile delivery, because you can communicate with your drivers. So,we’re a logistics company that has to evolve into a technology company–one that utilizes and manages technologies, not only inter- nally for us, but externally for our partners and our suppliers and our customers.We don’t want to be Blockbuster in a Netflix world.” McGee also believes that continued growth will be dependent on HNM’s laser-like focus on the cus- tomer experience.“If we walk into the office and the customers don’t have to call and ask ‘Where’s my freight?’ then we’re headed in the right direc- tion,”he avers. “That’s easily said, but there’s a lot that goes into that for it to happen,”echoes Gajadhar.“You’re talk- ing about employee relationships; making sure that they’re trained properly and treated fairly; that we have a good culture here.We also look at our vendors and partners, domestically and globally, as they are an extension of HNM Global Logistics.We take a look at the way everything operates in this company as far as accounting and administration.A lot of things have to be moving correctly for this to happen and it doesn’t come easy.” McGee agrees: “We fight complacency, because sometimes your team can become a little com-