Business View Magazine | February 2019

263 that integrate our suppliers, our customers, and our warehouses.” Core values are a top priority at Future Forward- ing, and that starts with employees. The compa- ny’s first hire from 2001 is still on the team. The retention rate is very high, operationally. In fact, quite a number of staff who left for new oppor- tunities have since returned. And there are more who want to come back - proof positive that this company with a motto of 100 percent employee satisfaction, stands by its word. According to Brown, “We are constantly developing systems around the premise that if employees are happy, our clients will be happy, which means we’re go- ing to make money and be successful.” Shannon Whitt knows first-hand that Future For- warding is a rewarding place to work. She was one of the employees who left for greener pas- tures and came back, willingly. She notes, “One of the things I enjoy about Future Forwarding is that it still has a small company mentality. I can talk to the owners and we can turn information around without having to go through a bunch of red tape. If I need assistance for a client, I don’t have to spend hours getting approval from someone overhead. It’s very quick decision mak- ing.We know what we’re good at and we’re able to help people timely and efficiently.” By listening to employees and enacting pro- grams to help the staff have a better quality of life outside the job, the company has created a happy, productive workplace atmosphere. In- ternal initiatives include shortening the lunch hour, so the staff can leave a half hour earlier,