Business View Magazine | February 2018

64 65 NALLE CUSTOM HOMES Republic Services Servicing all of your recycling and waste needs, whether commercial or residential. Visit RepublicServices.com or call 512-247-5647 Proud To Be a Partner of Nalle Custom Homes. Showpiece kitchens with high-end applianc- es and customcabinetry; largemaster closets; largemaster baths are on everyclient’s wish list. And light is the be all and end all.Today’s dream homes encompass soaring ceilings and huge slid- ing doors that give a ton of natural light.Standard windows have givenway to‘walls of windows’ that bring the inside and outside together. Nalle CustomHomes also offers the latest in “Green Building”options.The companyknows the importance of staying up-to-date on innovative products to please their environmentally-con- scious clients.Themost popular green feature is spray foam insulation,which theyhave used in more than a hundred homes and had nothing but positive feedback.Theyalso offer higher efficiency air conditioners,tankless water heaters,hybrid heat pumps,and noVOC (VolatileOrganicCom- pound) products. “All of those things aremore efficient,but they’re alsomore expensive,”Tilghman admits.“The prob- lemwith green building is that the client usually wants to seewhat the return on investment is on different practices.But a lot of items don’t have true test cases available.So,it’s hard to push geo- thermal or solar without some sort of good data.” The temptation for a client towant to over- build and spendmoremoney than necessary is a common occurrence.“It’s so easy in customhome- building tomake it bigger and bigger,and add more,more,more…that’s not always what a client reallyneeds,”saysTilghman.“We try to keep value inmind andmake sure theyare getting the information theywant,sowhen they’re paying a premium,it’s for items theywill reallyappreciate.”Customers are obvi- ouslypleasedwith that personal attention to detail.So much so that Nalle CustomHomes does no advertising, no outsidemarketing.All their business comes from word-of-mouth.Past clients refer future clients be- causeNalle has gone above and beyond to give thema positive experience during the build,and ultimately the fantastic customhome theywanted. As for the future,Tilghman says,“We had an opportu- nity to easily increase the size of our company,but we want tomaintain the sameworkload and revenues and number of homes we’ve been doing for the last sixor seven years.We’re completing 40 homes a year and,in Austin,that’s already20 or 30 percent abovewhat any- bodyelse can do.At that capacity,the four of us can still be personally involved in everyhome.We enjoycreating for clients and take a lot of pride in the fact that we can build a top-of-the-line customhomewith all the fea- tures and services theyneed.So,I don’t see any reallybig change…just continue to listen to our clients andmake themhappy.We’re comfortablewherewe are.” PREFERRED VENDORS n Republic Services www.republicservices.com n Contract Floorworks www.contractfloorworks.com The Best Service - before, during and after the sale to each and every customer... Contract Floorworks has been serving new home builders and their customers in the greater Austin market since 2001. Founded in 2000, Contract Floorworks has established itself as a premier flooring contractor. Through our team of professional designers, operational personnel and our beautiful Design Center, we provide builders and new home buyers with the finest quality floor covering & interior finish products. Carpet•Ceramic Tile•Sheet Vinyl•Laminate Vinyl Composition Tile•Hardwood•Wall Tile Natural Stone•Area Rugs 8606 Wall Street, Suite 1875 Austin, TX 78754 Phone: 512-339-8900 Fax: 512-339-9358 Contact Contract Floorworks to reap the benefits of a trusted partnership with a contractor that is committed to superior service and customer satisfaction.