Business View Magazine | February 2018

178 179 parts and pieces out of the trunkof his car,”JCcontin- ues,“and graduallydecided that,to grow,it had to do more than that.So,he hired some service people,some construction people,built some relationships with some keycustomers here in Iowa,and started doing physical constructionwork for them.From there,the company started growing organicallyalongwith some of these large customers.Products and services that we had been outsourcing,previously,were not necessarily getting the customers’needsmet to their satisfaction, so,we decided that we could do it better.” Over its four-plus decades,Seneca has expanded its capabilities and evolved into a unique,multi-faceted service provider,offering its customers“the complete solution.”“The result is we have an environmental consulting division; we have awaste solutions group that does high pressurewater blasting,line jetting, fuel polishing,and other things for the industry in terms of a cleanup perspective,”says JC.“We also build remediation systems that will clean up underground contamination.We have an automotive service equip- ment division that installs lube systems,hoists,air SENECA COMPANIES You’re service-driven... so are we. See why the world’s best service companies run their business on Astea Alliance ™ . www.astea.com/trueservice | 800-878-4657 Scheduling Optimization Mobile Workforce Management Contact Center Field Service Depot Repair Vendor Management Project Management Customer Self-Service Service Parts & Logistics Astea Alliance ™ Meet the only field service platform that truly understands your business. ERP and CRM service bolt-on’s just won’t cut it. You need a best-of-breed service platform that covers all aspects of the service lifecycle from beginning to end: Astea International – Supporting Seneca Companies’ Business Growth and Digital Transformation through its Award-winning Field Service Management Platform Astea Alliance™ You’re service-driven... so are we. See why the world’s best service companies run their business on Astea Alliance ™ . www.astea.com/trueservice | 800-878-4657 Scheduling Optimization Mobile Workforce Management Contact Center Field Service Depot Repair Vendor Management Project Management Customer Self-Service Service Parts & Logistics Astea Alliance ™ Meet the only field service platform that truly understands your business. ERP and CRM service bolt-on’s just won’t cut it. You need a best-of-breed service platform that covers all aspects of the service lifecycle from beginning to end: You’re service-driven... so are we. See why the world’s best service companies run their business on Astea Alliance ™ . www.astea.com/trueservice | 800-878-4657 Scheduling Optimization Mobile Workforce Management Contact Center Field Service Depot Repair Vendor Management Project Management Customer Self-Service Service Parts & Logistics Astea Alliance ™ Meet the only field s rvic platform that truly understands yo r business. ERP and CRM service bolt-on’s just won’t cut it. You need a best-of-breed service platform that covers all aspects of the service lifecycle from beginning to end: You’re service-driven... o are we. See why the world’s best service companies run their business on Astea Alliance ™ . www.astea.com/trueservice | 800-878-4657 Scheduling Optimization Mobile Workforce Management Contact Center Field Service Depot Repair Vendor Management Project Management Customer Self-Service Service Pa ts & Logistics Astea Alliance ™ Meet the only field service platform that truly understands your business. ERP and CRM service bolt-on’s just won’t cut it. You need a best-of-breed service platform that covers all aspects of the service lifecycle from beginning to end: Seneca has achieved what every service-driven company today seeks: innovative new service offerings that fuel growth; differentiators that make them stand out in a highly competitive industry; and increased effective- ness and efficiency across the entire service operation. Astea is proud to provide the partnership and field service technology platform that has been a key enabler for these achievements. “The real power of Astea Alliance is not just its broad functional capabilities, but rather unifying an entire organization to make digital transformation possible,” says Astea’s COO, David F. Giannetto. “With Alliance, Seneca was able to adopt a proactive service mindset, movi g beyond preventative, break-fix activities to a more predic- tive service model—proactively offering ew services as well. This does more than just reduce downtime; it makes Seneca a critical partner in success of their customers.” Astea International is a global leader in field service and mobile workforce management. Its flagship Alliance platform is w dely recognized as the most capable in the industry, focusing the effort of employees from across the enterprise on revenue and profit enhancing activities and behavior, and offering seamless access to new technolo- gies such as IoT, augmented reality, embedded intelligence and other tools that increase technician effectivene s.