with a comprehensive three-year strategic business plan designed to position the facility as Northern Ontario’s leading aviation hub and economic driver. The plan establishes clear priorities across five key areas, each addressing specific operational and developmental goals that build on recent infrastructure achievements. “We’re very much focused on growing the airport as well as supporting innovation opportunities as they present themselves,” Ingham says. Business development tops the priority list, encompassing expanded passenger service routes and nonaeronautical revenue opportunities. “Our airport authority actively pursues new carrier relationships while developing available land for commercial use, creating multiple revenue streams that reduce dependence on volatile passenger fees.” Operational excellence forms the second priority, concentrating resources on safety, security, and customer experience.“We spend a lot of time making sure that we’re connected with our customers and 181 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 12 THUNDER BAY INTERNATIONAL AIRPORT
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