the kindness of our staff. Every person who walks through our doors is treated with a smile by all staff members. And it starts with the selling process. Our sales team is very interactive; they treat everyone like family. We know it’s a big investment and that there are a lot of choices for an event facility, which we appreciate. We show our appreciation through our service to our clients. All of our partners -- Mazzone Hospitality,ACES AV-- also have the customer service bug. They know the way we like our clients to be treated.” Hospitality is also a business that requires cool heads and quick thinking. “It’s a stressful environment,” notes Licygiewicz. “But if you continue to get the right people around a problem, everything can be solved when we stay calm, put our heads together, and work as a team. All of us in the hospitality field 138 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 12
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