We then donate these extra food items to the local missions and recovery programs in our area.” Another example that she shares is,“if you’re renting AV equipment, can it be turned off at certain times? It’s looking at all the different aspects of an event and trying to find the small ways to make it a little more environmentally friendly. It all adds up.” PEOPLE ARE KEY While a convention center can have great aesthetics, a robust technical infrastructure, and a dedication to sustainability, in the end, hospitality is a peoplecentered business. So it has to be run by people who know how to treat people well.“We’re only as good as the people inside and I’m very lucky to have a super dynamic team,” Licygiewicz states.“I am proud of the focus that our group has on customer service and 137 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 12 THE ALBANY CAPITAL CENTER
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