Business View Magazine - Dec 2023

able to meet and greet guests before they ever make it into the facility. I can identify the behavioral patterns that are not conducive to the environment, that lead a reasonably prudent person to believe that the activity might be suspicious. I can interject at that point and remove potentially threatening actors, but I’ve got to train my team on what to look for with regard to behavioral indicators and how to interject. I use what is called a ‘guest service approach’ to mitigate the risk. “In other words,” he adds, “if I see unusual behavior, how do I confront it? The best way to confront 262 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 12