Business View Magazine - Dec 2023

considering specific tasks, is one way to meet the challenge. “A lot of organizations have allowed their systems to stagnate over time,” Buchholz said, noting that a lack of progress historically is a current impetus that’s pushing organizations to intentionally plan for future changes. The evolutionof technology isn’t entirelyproblematic from an administrative standpoint. Advancements in chip technology have pushed the development of other types of tech like CPUs and GPUs, which in turn has driven down costs by giving administrators flexibility. “Local governments are going to be able to take advantage of these technologies, particularly if they’re in the cloud,” he said. Machine learning applications like fraud detection require the transmission of a lot of data, which “can cost a lot of money. In some cases, you care that it takes a short time. In other cases, you don’t care about the time, so it’ll take longer but cost less.” Advancements in computing technology lets administrators trade time for money saved. Staffing is also being positively impacted by emerging tech. Buchholz compared the benefits of generative AI to a good intern. AI is able to complete repetitive, basic tasks efficiently and quickly, but it requires oversight and guidance. “We have technology today that’s kind of the equivalent of a digital intern—they tend to be very confidence and reasonably competent,” Buchholz said. AI might not be used to draft an entire strategy, but it could be leveraged for research purposes. He also highlighted its ability to search vast databases via plainly written commands. “We’re seeing governments and agencies use the technology to search through policy documents. It’s helpful to be able to ask an English query and get back a list.” TY TOP DELOITTE’S RENDS REPORT 16 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 12