Business View Magazine Dec-2022

58 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 for our facilities. We own our facilities on Oahu, Maui, and Kona, and they are a very strong fixture with us with our banking.” Exemplary customer service is another part of the DHX-Dependable Hawaiian Express experience and something the company takes seriously. “When you look at all our specialized services and the industry expertise that we have, we focus on the customers, we listen to their needs and their service expectations, and we work with them to meet those needs and services,” says Kane. On top of the standard services the company provides, they also offer additional options based on the needs of their customers. These can include assembly and distribution, scanning, heavy hauling, project cargo, and chill and frozen. Strong relationships between their sales team and the customer are a top priority. “Again, a lot of those employees have been here a long time,” Kane remarks. “So, they build long-term relationships with our customers, which breeds confidence.” The company also has a website that allows customers to track their shipments, as well as an option to sign up for email updates as well as customized reports. All of this is part of what Kane believes makes DHX-Dependable Hawaiian Express stand out from the competition. Just over three years ago, DHX opened their Honolulu facility, which Kane says was “one of the last steps to finalizing our long-term plans of being fully asset based.” He continues, “We opened our Maui and Kona facilities some years back, but Oahu was our crowned achievement. It provides our customers with warehousing, storage, and distribution options. We represent the largest warehouse distribution facility in proximity to downtown Honolulu, and we’re closest to the port.” This proximity to the port is a convenience to their customers, 80% of whom are located within a five-mile radius of downtown Honolulu. With many of the competitors’ warehouses situated up to 17 miles outside of the city, the addition