Business View Magazine Dec-2022

54 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 12 employees working from home, it became a priority for the company to maintain close relationships with their customers. “In Hawaii, the customer relationships are a bit more personable than on the mainland in that many businesses are family or privately owned versus larger mainland companies who are part of a corporate umbrella,” he explains. “Obviously, as a company we’re very concerned, not just for our internal Ohana, but also for their Ohana and the islands as a whole, and for how we could maintain our operations in support of everyone, including the Hawaii business owners and the economy,” he continues. This level of support and availability brought positive feedback from customers and further established their reputation for dependable customer service.